Onsite Service Delivery Lead

K2 Services; New York (NY); Vor Ort; USD 80.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Zusammenfassung

Opensity Solutions is seeking a Client Delivery Manager to lead onsite technical support services in New York. You will oversee the on-site team, manage service delivery, and maintain high client satisfaction while coordinating with multiple departments.

The role focuses on process improvement, staffing, scheduling, and ensuring efficient operations across facilities, mail, reception and hospitality, with a compensation range of 80,000 to 90,000 USD per year.

Qualifikationen

• 3+ years of supervisory experience in client service, office services, hospitality, or facilities environment.
• Strong leadership and people management skills with the ability to develop and motivate teams.
• Excellent communication, organizational, and problem-solving skills.
• Ability to lift or move 40 lbs. or greater; ability to walk, stand or sit for extended periods.

Aufgaben

• Oversee all on-site service functions including mail, copy, print, scan, reception, hospitality, and facilities support.
• Coordinate staffing, scheduling and training to ensure full coverage and high service levels.
• Serve as the principal liaison between Opensity Solutions, on-site staff and the client.
• Track performance metrics and prepare monthly reports for leadership and client review.
• Identify opportunities to improve workflow efficiency and service quality across the site.

Kenntnisse

Leadership

Communication

Problem solving

Team supervision

Ausbildung

High School Diploma

Associate/Bachelor preferred

Tools

Microsoft Office

Jobbeschreibung

Opensity Solutions is seeking a Client Delivery Manager to lead onsite technical support services in New York. You will oversee the on-site team, manage service delivery, and maintain high client satisfaction while coordinating with multiple departments.

The role focuses on process improvement, staffing, scheduling, and ensuring efficient operations across facilities, mail, reception and hospitality, with a compensation range of 80,000 to 90,000 USD per year.