Onsite Office Services Lead - Client Liaison & Ops

K2 Services; Dallas (TX); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a hands-on Office Services Supervisor to lead onsite workplace operations and deliver exceptional client service. This role oversees office services, mail, print, hospitality, and reception while ensuring efficient operations and a professional corporate environment.

Hours: 8am - 5pm, Monday - Friday. You will supervise staff, monitor SLAs and KPIs, and partner with HR and Client Relations to address operational challenges and improve processes.

Qualifications

• 3-5 years of experience leading teams in office services or client-service environments.
• Proven ability to manage multiple priorities and deliver high-quality service.
• Proficiency in Microsoft Office and common CRM/workforce systems.

Responsibilities

• Serve as primary day-to-day client liaison, managing requests and resolving issues.
• Oversee office services including mail, shipping, print, conference setups, hospitality, and reception.
• Monitor service quality, SLAs, and KPIs to ensure high-quality delivery.
• Maintain operational procedures and site documentation.
• Supervise and develop onsite staff, oversee scheduling, onboarding, performance.
• Partner with Client Relations Director and HR to address challenges and improve processes.

Skills

Leadership

Client relationship management

Organization

Microsoft Office

CRM familiarity

Education

High School Diploma or equivalent

Tools

Salesforce

ServiceNow

CRM systems

Job description

Opensity Solutions is seeking a hands-on Office Services Supervisor to lead onsite workplace operations and deliver exceptional client service. This role oversees office services, mail, print, hospitality, and reception while ensuring efficient operations and a professional corporate environment.

Hours: 8am - 5pm, Monday - Friday. You will supervise staff, monitor SLAs and KPIs, and partner with HR and Client Relations to address operational challenges and improve processes.