Onsite Client Delivery & Operations Manager

Global Business Transformation Solutions, LLC (GBTS); New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions is seeking a Client Delivery Manager to lead on-site technical support services for our clients. You will supervise the on-site team, coordinate with the client, and ensure high standards of service delivery and customer satisfaction.

Responsibilities include staffing, scheduling, process improvement, and ensuring compliance with policies while partnering with multiple departments to optimize operations.

Qualifications

• 3+ years of supervisory experience in client service, office services, hospitality, or facilities.
• Strong leadership and people management skills.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to lift or move 40 lbs.

Responsibilities

• Oversee on-site service delivery and staff to meet client standards.
• Serve as liaison between Opensity Solutions, on-site staff, and the client.
• Track performance and prepare client and leadership reports.
• Identify process improvements to enhance service quality and efficiency.

Skills

Leadership

Communication

Microsoft Office

Problem-solving

Team management

Independent work

Organizational skills

Education

Associate’s or Bachelor’s degree

Job description

Opensity Solutions is seeking a Client Delivery Manager to lead on-site technical support services for our clients. You will supervise the on-site team, coordinate with the client, and ensure high standards of service delivery and customer satisfaction.

Responsibilities include staffing, scheduling, process improvement, and ensuring compliance with policies while partnering with multiple departments to optimize operations.