Onsite Client Delivery Leader – Service Excellence

Opensity Solutions; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions is hiring a Client Delivery Manager for an onsite role in New York, NY. You will lead the on-site support team, manage service delivery, and ensure high client satisfaction by coordinating staffing and operations.

The role requires 3+ years of supervisory experience in client service or facilities, with strong communication and organizational skills. A high school diploma is required, with a preferred associate or bachelor’s degree. Comprehensive benefits are offered.

Qualifications

• Proven supervisory experience in client service, office services, hospitality, or facilities.
• Strong leadership and people management skills with the ability to develop teams.
• Excellent communication, organizational and problem-solving abilities.

Responsibilities

• Oversee onsite service functions (mail, copy, print, scan, reception, hospitality, facilities).
• Maintain client communication on service delivery, staffing, and performance.
• Recruit, onboard, and develop site staff; schedule to cover operating hours.

Skills

Leadership

Communication

Organizational skills

Problem solving

Microsoft Office proficiency

Education

High School Diploma

Associate degree

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Opensity Solutions is hiring a Client Delivery Manager for an onsite role in New York, NY. You will lead the on-site support team, manage service delivery, and ensure high client satisfaction by coordinating staffing and operations.

The role requires 3+ years of supervisory experience in client service or facilities, with strong communication and organizational skills. A high school diploma is required, with a preferred associate or bachelor’s degree. Comprehensive benefits are offered.