Onsite Senior IT Support Pro for Mission-Critical Ops

Rocket Lab; Long Beach (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Employee Stock Purchase Program

Medical plans (HMO/PPO)

Dental and vision coverage

Paid vacation and sick time

11 paid holidays

401(k) with company match

Onsite fitness centers

Job summary

Rocket Lab is seeking a Senior IT Support Specialist on-site in Long Beach to back up IT Client Services Lead and collaborate with Infrastructure and Launch teams. You will be the senior on-site IT support for Rocket Lab staff, mentoring teammates while taking ownership of complex tasks and projects.

The role requires hands-on work across Windows/Linux, PC hardware, networking, scripting, and Active Directory, with occasional travel and shift flexibility including evenings and weekends.

Qualifications

• 4+ years of IT support experience with a high school diploma or GED equivalent.
• Hands-on experience with Windows or Linux desktops, PC hardware, networking basics, scripting, and Active Directory.

Responsibilities

• Provide day-to-day IT services and support at Rocket Lab.
• Track and update Incident, Request, Problem, Change, and Project tickets.

Skills

IT support

Windows & Linux

Networking basics

Active Directory

Scripting

Education

High school diploma or GED

Tools

Azure

AWS

O365

Ansible

Terraform

Job description

Rocket Lab is seeking a Senior IT Support Specialist on-site in Long Beach to back up IT Client Services Lead and collaborate with Infrastructure and Launch teams. You will be the senior on-site IT support for Rocket Lab staff, mentoring teammates while taking ownership of complex tasks and projects.

The role requires hands-on work across Windows/Linux, PC hardware, networking, scripting, and Active Directory, with occasional travel and shift flexibility including evenings and weekends.