Onsite Senior IT Support Lead — Mission Ops

Rocket Lab USA

Long Beach (CA)

On-site

USD 42,000 - 52,000

Full time

8 days ago

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Benefits offered by this job

Stock Purchase Program

Medical plans

Dental & Vision

Job summary

Rocket Lab USA is seeking a Senior IT Support Specialist to join our Long Beach team onsite. You will be the senior on-site IT support for Rocket Lab HQ staff, coordinating with Infrastructure and Launch teams to deliver reliable IT services and mentorship to junior staff.

You will handle complex tasks, drive IT projects end-to-end, and stay current with AI-enabled service delivery. The role may require evening/weekend shifts and occasional travel.

Qualifications

4+ years of IT support or service experience.
Imaging, maintenance, and troubleshooting of Windows or Linux desktop OS.
PC hardware assembly/disassembly and diagnostics.
Understanding of TCP/IP/DNS networking basics.
Active Directory and Group Policy administration.

Responsibilities

Provide day-to-day IT services to Rocket Lab staff onsite.
Track and update incident, request, problem, change, and project tickets.
Be the on-site subject matter expert for IT support and integrations.
Provide guidance, technical support, and documentation to teams.
Support Launch and Mission Ops during launches.
Occasional domestic travel and potential on-call rotation.

Skills

Windows

Linux

Networking

Scripting

Active Directory

Education

High school diploma or GED

Tools

Azure

AWS

O365

Terraform

Ansible

Job description

You will handle complex tasks, drive IT projects end-to-end, and stay current with AI-enabled service delivery. The role may require evening/weekend shifts and occasional travel.

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