Onsite IT Lead for Space Tech & Launch Ops

Rocket Lab USA; Mississippi; On-site; USD 70,000 - 100,000; Full time

Job summary

Rocket Lab USA is seeking a Senior IT Support Analyst I to be based on-site at the Stennis facility in Mississippi. You will support on-site IT infrastructure, including clients, servers, and networks, and collaborate with Infrastructure and Launch teams to ensure mission-critical systems stay online.

You will own medium-to-complex IT projects end-to-end, communicate technical concepts clearly, and adapt to shifts, including evenings and weekends. Domestic/international travel may be required.

Qualifications

• Bachelor's degree in STEM or equivalent technical background.
• 5+ years of IT support, systems or infrastructure experience.
• Experience with ITIL and formal Change, Incident, Problem and Configuration management.
• Experience across Windows and Linux OS, hardware, networking, and scripting.

Responsibilities

• Deliver day-to-day IT services and support to Rocket Lab staff onsite.
• Track and update Incident, Request, Problem, Change and Project tickets with documentation.
• Diagnose and resolve complex IT issues independently and build runbooks.
• Provide guidance and documentation to teams across the site, including Launch and Mission Operations.

Skills

IT support

ITIL

Change management

Incident management

Networking

Scripting

Active Directory

Education

STEM degree

Tools

PowerShell

Python

Bash

Active Directory

Job description

Rocket Lab USA is seeking a Senior IT Support Analyst I to be based on-site at the Stennis facility in Mississippi. You will support on-site IT infrastructure, including clients, servers, and networks, and collaborate with Infrastructure and Launch teams to ensure mission-critical systems stay online.

You will own medium-to-complex IT projects end-to-end, communicate technical concepts clearly, and adapt to shifts, including evenings and weekends. Domestic/international travel may be required.