Senior Onsite IT & Infrastructure Engineer

Rocket Lab USA; Middle River (MD); On-site; USD 82,000 - 103,000; Full time

Benefits offered by this job

Medical and dental benefits

Employee stock purchase program

Free snacks onsite

Paid time off and holidays

Job summary

Rocket Lab USA is seeking a Senior IT Support Analyst I to operate onsite at the Middle River, MD office. You will be the senior on-site IT resource, supporting staff and Launch operations, owning local infrastructure, and guiding teams across ITIL processes.

The role requires strong problem solving, collaboration with IT and engineering, and the ability to manage projects end-to-end with occasional travel and flexible hours. A STEM background is preferred.

Qualifications

• 5+ years' experience in IT support, systems or infrastructure roles with a STEM degree or equivalent technical background.
• Familiarity with ITIL service framework and formal Change, Incident, Problem and Configuration management.
• Experience across Windows and Linux desktop/server OS, hardware, networking basics, scripting, AD/GPO, and monitoring.

Responsibilities

• Deliver daily IT services and track incidents, requests, changes and projects with documentation.
• Diagnose and resolve complex IT issues independently and create runbooks.
• Provide on-site support for staff, Launch Engineers and technicians; support during launches.
• Own on-site IT infrastructure and manage medium to complex end-to-end projects.

Skills

IT support experience

ITIL service framework

Change/Incident/Problem/Configuration

Windows/Linux admin

Networking basics

Scripting (PowerShell/Python/Bash)

Active Directory & GPO

Monitoring/observability tools

End-to-end IT project ownership

Education

STEM degree or equivalent

Tools

ITSM tools

AD/GPO tooling

Monitoring tools

Networking tools

Job description

Rocket Lab USA is seeking a Senior IT Support Analyst I to operate onsite at the Middle River, MD office. You will be the senior on-site IT resource, supporting staff and Launch operations, owning local infrastructure, and guiding teams across ITIL processes.

The role requires strong problem solving, collaboration with IT and engineering, and the ability to manage projects end-to-end with occasional travel and flexible hours. A STEM background is preferred.