Senior IT Support Lead – Onsite Space Operations

Rocket Lab; Center (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Rocket Lab is seeking a Senior IT Support Analyst I to be based onsite at the Stennis facility. You will own on-site IT infrastructure, support staff, and launch teams, while collaborating with Infrastructure and Operations for complex solutions.

Applicants should have 5+ years in IT, ITIL experience, and strong knowledge of Windows, Linux, networking, and scripting. Occasional travel and shift flexibility are possible as part of the role.

Qualifications

• 5+ years' experience in IT support, systems or infrastructure roles.
• Familiar with ITIL and formal Change/Incident/Problem/Configuration management.
• Experience owning medium to complex IT projects end-to-end.

Responsibilities

• Deliver day-to-day IT services to Rocket Lab onsite staff.
• Track incidents, requests, problems, changes, and projects with documentation.
• Diagnose complex IT issues and build runbooks as needed.
• Provide guidance and support across site teams, including during launch periods.
• Own on-site IT infrastructure and engage stakeholders across leadership and engineering.

Skills

ITIL service delivery

Analytical thinking

Strong problem-solving

Communication skills

On-site support

Education

STEM degree or equivalent

Tools

PowerShell

Python

Windows

Linux

Networking

Active Directory / GPO

Job description

Rocket Lab is seeking a Senior IT Support Analyst I to be based onsite at the Stennis facility. You will own on-site IT infrastructure, support staff, and launch teams, while collaborating with Infrastructure and Operations for complex solutions.

Applicants should have 5+ years in IT, ITIL experience, and strong knowledge of Windows, Linux, networking, and scripting. Occasional travel and shift flexibility are possible as part of the role.