Onsite Resident Experience Specialist

Essex-Property-Trust; Fountain Valley (CA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid parental leave

401k match

Holidays & PTO

Housing discount

Job summary

The Community Relations Representative at Essex Property Trust serves as the primary in-person contact for residents, managing communications through the CRM system and guiding move-in/move-out processes with professionalism. This role supports community management and ensures high levels of resident satisfaction, working on-site five days a week.

Strong customer service, organizational skills, and familiarity with CRM tools are essential, with a focus on timely responses and exceptional

Qualifications

• High school diploma or equivalent required.
• College degree preferred.

Responsibilities

• Serve as the primary in person contact for residents.
• Manage all communications via the CRM system.
• Facilitate move-in and move-out processes and paperwork.
• Support community operations and resident satisfaction.
• Collaborate with the Community Management Team and assist with resident events.

Skills

Customer service

Communication

MS Office

CRM software

Education

HS diploma or equivalent

Job description

The Community Relations Representative at Essex Property Trust serves as the primary in-person contact for residents, managing communications through the CRM system and guiding move-in/move-out processes with professionalism. This role supports community management and ensures high levels of resident satisfaction, working on-site five days a week.

Strong customer service, organizational skills, and familiarity with CRM tools are essential, with a focus on timely responses and exceptional