Resident Experience Coordinator (Onsite)

Essex-Property-Trust; San Jose (CA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid parental leave

401k match

Wellness program

Holidays

Job summary

Essex Property Trust in San Jose, CA is seeking a Community Relations Representative to be the primary in-person contact for residents, handling inquiries via the CRM and coordinating move-ins and move-outs.

The role requires on-site work five days per week, strong customer service, and collaboration with the Community Management Team to maintain high resident satisfaction. Housing discounts and a full benefits package are offered.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Strong customer service and communication skills.
• Ability to work on-site five days per week in a fast-paced environment.

Responsibilities

• Serve as the primary in-person contact for residents and inquiries.
• Manage communications via the CRM system and respond promptly.
• Facilitate move-in and move-out processes, including paperwork and identity checks.
• Collaborate with the Community Management Team to support operations and satisfaction.
• Maintain knowledge of the community portfolio and policies.

Skills

Customer service orientation

Communication skills

Organization & time management

Teamwork & collaboration

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office Suite

CRM software

Job description

Essex Property Trust in San Jose, CA is seeking a Community Relations Representative to be the primary in-person contact for residents, handling inquiries via the CRM and coordinating move-ins and move-outs.

The role requires on-site work five days per week, strong customer service, and collaboration with the Community Management Team to maintain high resident satisfaction. Housing discounts and a full benefits package are offered.