Resident Experience Coordinator

Essex Property Trust; San Mateo (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Housing discount

Job summary

Essex Property Trust is seeking a Community Relations Representative in Foster City, CA. This on-site role serves as the primary resident contact, managing in-person interactions, move-in/out coordination, and communications via the CRM system to deliver outstanding service.

You will collaborate with the Community Management Team to support operations and resident events. Requirements include a high school diploma (college degree preferred), 1 year of customer service experience, strong

Qualifications

• High school diploma (college degree preferred).
• 1 year of customer service experience preferred.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office and CRM software.

Responsibilities

• Serve as the primary in-person contact for residents.
• Manage communications and inquiries via the CRM system.
• Facilitate move-in/out processes and paperwork.
• Support community operations and resident events.
• Maintain confidentiality and professional conduct.
• Travel for occasional meetings or events as needed.

Skills

Customer service

Communication

Organization

Time management

Independent work

Team collaboration

Education

High school diploma

College degree preferred

Tools

Microsoft Office Suite

CRM software

Job description

Essex Property Trust is seeking a Community Relations Representative in Foster City, CA. This on-site role serves as the primary resident contact, managing in-person interactions, move-in/out coordination, and communications via the CRM system to deliver outstanding service.

You will collaborate with the Community Management Team to support operations and resident events. Requirements include a high school diploma (college degree preferred), 1 year of customer service experience, strong