Onsite & Remote IT Support Specialist

Appvion, Inc.; Wisconsin; On-site; USD 42,000 - 56,000; Full time

Job summary

Appvion, Inc. is seeking a dependable IT helpdesk resource responsible for day-to-day end-user support across the company’s IT infrastructure. The role requires strong technical and communication skills and a willingness to learn business processes.

You will be the first point of contact for computer and system concerns, troubleshoot requests via phone and email, and configure/deploy devices including laptops, desktops, phones, and tablets. Knowledge of AD and O365 administration is required.

Qualifications

• Experience providing IT helpdesk and on-site user support.
• Familiarity with Active Directory and Office 365 administration.
• Basic networking knowledge (LAN/WAN).
• Ability to create and maintain technical documentation.
• Willingness to travel to remote sites as needed.

Responsibilities

• Be the initial point of contact for computer and system concerns.
• Prioritize and troubleshoot IT helpdesk requests via phone and email.
• Configure and deploy equipment (laptops, desktops, phones, tablets).
• Perform user account setup and administration (AD, O365).
• Follow best practices while administering File and Print Servers.
• Monitor security risks and escalate as needed.
• Collaborate with vendors to resolve issues.
• Create and uphold installation/configuration documentation.
• Be onsite IT support and travel to remote sites as required.
• Join IT department after-hours on-call rotation for emergencies.

Skills

End-user support

Troubleshooting

AD/O365 administration

Networking basics

Documentation

On-site support

Travel readiness

Virtual environments

Tools

Virtual environments

Job description

Appvion, Inc. is seeking a dependable IT helpdesk resource responsible for day-to-day end-user support across the company’s IT infrastructure. The role requires strong technical and communication skills and a willingness to learn business processes.

You will be the first point of contact for computer and system concerns, troubleshoot requests via phone and email, and configure/deploy devices including laptops, desktops, phones, and tablets. Knowledge of AD and O365 administration is required.