Onsite IT Support Specialist | 2nd/3rd Line Escalations

AMVAC U.S.; Commerce (CA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health and vision insurance

401(k) retirement plan

Employee stock program

Job summary

AMVAC seeks an IT Support Specialist for its Commerce, California facility to deliver advanced technical support to end users and maintain workplace technology reliability. This on-site role covers desktops, laptops, mobile devices, printers, and reporting tools across the organization and supports remote employees as needed.

The ideal candidate will have 5+ years in IT support, strong Windows/macOS/Microsoft 365 skills, and experience with ITSM tools, Intune, and ERP systems.

Qualifications

• 5+ years of IT support experience with desktop support or service desk
• Bachelor’s degree or technical degree in IT or related field (or equivalent experience)
• Experience supporting Windows and macOS, Microsoft 365
• Strong networking knowledge (TCP/IP, DNS, DHCP, VPN)
• Experience with Intune and identity/access management
• Experience with ITSM tools (ServiceNow, Freshservice, Jira, Zendesk, Entra)
• Excel, Power BI, and business reporting tools
• Experience supporting ERP systems (SAP, Oracle, NetSuite, Dynamics)
• Willingness to respond to urgent incidents to maintain systems operation
• Ability to explain technical issues to non-technical users
• Strong analytical and troubleshooting skills
• Ability to manage multiple tasks under pressure
• Strong ownership and accountability
• IT certifications (CompTIA A+, Network+, ITIL) a plus

Responsibilities

• Provide Level 2 and Level 3 support for desktops, laptops, printers, and peripherals
• Install, configure, and maintain Windows and macOS operating systems
• Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint
• Diagnose and resolve complex hardware, software, and performance issues
• Troubleshoot LAN, Wi‑Fi, VPN, and network‑connected devices including printers
• Coordinate configuration of network devices with infrastructure teams
• Act as local IT point of contact during outages
• Assist ERP/data teams with reporting or data access issues
• Troubleshoot and support QAD users and business operations issues
• Serve as escalation point for complex incidents
• Ensure SLA-based resolution of incidents via ticketing system
• Perform root cause analysis and propose permanent solutions
• Maintain detailed technical documentation and KB articles
• Manage Active Directory and 365 user accounts/groups/permissions
• Lead onboarding/offboarding IT on-site activities
• Maintain IT asset inventory and lifecycle management
• Support audit, SOX, IT policy compliance
• Role is ~60% customer support and ~40% IT support onsite/remote

Skills

Windows OS

macOS

Microsoft 365

Networking TCP/IP

Intune

ITSM tools

ERP systems

Power BI

End-user support

Active Directory

On-site support

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

Freshservice

Jira

Zendesk

Entra

Job description

AMVAC seeks an IT Support Specialist for its Commerce, California facility to deliver advanced technical support to end users and maintain workplace technology reliability. This on-site role covers desktops, laptops, mobile devices, printers, and reporting tools across the organization and supports remote employees as needed.

The ideal candidate will have 5+ years in IT support, strong Windows/macOS/Microsoft 365 skills, and experience with ITSM tools, Intune, and ERP systems.