On-Site IT Support Specialist: End-User & Devices

VAA; Minneapolis (MN); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life insurance

Profit-sharing

401(k)

Paid leave

And more!

Job summary

VAA is hiring an IT Support Specialist for our Minnetonka, MN office, Monday–Friday, 8:00 a.m.–5:00 p.m. This on-site role provides first-level technical assistance to staff, manages devices and accounts, and supports Microsoft 365, Windows environments, and security practices.

You will document requests, maintain asset inventory, support onboarding/offboarding, and participate in IT projects while helping build a robust knowledge base for common issues.

Qualifications

• Minimum of three years of professional IT experience, including at least two years providing end-user support in a Microsoft 365 and Windows environment

Responsibilities

• Provide first-level technical assistance to staff related to software and hardware
• Document, track, and respond to support requests via IT ticketing system; escalate when needed
• Image, configure, deploy, and retire computers and devices; install and upgrade hardware/software
• Support onboarding and offboarding; set up accounts and provision equipment
• Manage user accounts, groups, and permissions in Active Directory and Microsoft Entra ID
• Support device enrollment and app deployment through Microsoft Intune
• Apply OS and software updates; support MFA and access-control practices
• Support SharePoint Online sites and permissions; monitor endpoints and backups
• Troubleshoot basic network and connectivity issues (Wi-Fi, VPN, wired)
• Assist with conference room and Teams technology; train end-users as needed
• Create knowledge base articles and maintain IT asset/software license inventory
• Participate in IT projects

Skills

Microsoft 365 & Windows

End-user support

Active Directory

Intune

SharePoint Online

Troubleshooting

On-site IT support

Tools

Active Directory

Microsoft Intune

SharePoint Online

Job description

VAA is hiring an IT Support Specialist for our Minnetonka, MN office, Monday–Friday, 8:00 a.m.–5:00 p.m. This on-site role provides first-level technical assistance to staff, manages devices and accounts, and supports Microsoft 365, Windows environments, and security practices.

You will document requests, maintain asset inventory, support onboarding/offboarding, and participate in IT projects while helping build a robust knowledge base for common issues.