Onsite IT Support Technician (Manufacturing)

Appvion, Inc.; Nekoosa (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Appvion, Inc. seeks a dependable IT helpdesk resource focused on day-to-day end-user support across our IT infrastructure. The role requires strong technical and communication skills and the ability to learn new systems and business processes.

You will be the initial contact for computer and system concerns, prioritize and troubleshoot requests, and configure equipment for deployment. Occasional travel to remote sites may be required.

Qualifications

• Be the initial point of contact for computer and system concerns.
• Prioritize and troubleshoot IT helpdesk requests via phone and email.
• Configure and deploy equipment including laptops, desktops, phones, and tablets.

Responsibilities

• Ensure software and firmware are up to date with security patches.
• Troubleshoot network and security issues with IT staff.
• Assist end users with computer questions and needs.
• Respond to emergency support requests during and after hours.

Skills

Helpdesk

Active Directory

O365

Networking basics

Tools

Active Directory

Office 365

Remote Desktop

VPN

Job description

Appvion, Inc. seeks a dependable IT helpdesk resource focused on day-to-day end-user support across our IT infrastructure. The role requires strong technical and communication skills and the ability to learn new systems and business processes.

You will be the initial contact for computer and system concerns, prioritize and troubleshoot requests, and configure equipment for deployment. Occasional travel to remote sites may be required.