Onsite IT Technician – End-User & AV Support

Apptad Inc; Cambridge (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Apptad Inc is seeking an IT Site Support specialist to provide on-site and remote assistance for Windows and Mac devices, collaboration systems, and IT assets at our Cambridge, MA location. You will resolve hardware and software issues, support Microsoft 365 services, and help maintain end-user experience across the site.

The role requires 3+ years in desktop/site support, strong customer service, and familiarity with ServiceNow for incident management.

Qualifications

• 3+ years in desktop or site support.
• Strong Windows 10/11 troubleshooting and macOS/iOS support.
• Experience with ServiceNow ticketing.
• Solid knowledge of TCP/IP, DNS, VPN, and LAN/WAN.
• Excellent customer service and communication skills.
• Ability to prioritize and manage multiple incidents.

Responsibilities

• Provide on-site and remote support for Windows and Mac devices and apps.
• Troubleshoot hardware, software, VPN, and network connectivity issues.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive.
• Imaging, deployment, refresh, data migration and retirement activities.
• Manage IT assets and ticketing in ServiceNow.
• Support conference rooms and collaboration tech (Teams Rooms, Zoom Rooms).
• Assist with office moves, onboarding/offboarding and equipment provisioning.
• Ensure security and adherence to ITSM procedures.

Skills

Windows 10/11 Troubleshooting

macOS & iOS support

ServiceNow experience

End-user computing

Customer service

TCP/IP, DNS, VPN, LAN/WAN basics

On-site and remote support

Communication skills

Education

Bachelor's degree or related field

Tools

ServiceNow

Job description

Apptad Inc is seeking an IT Site Support specialist to provide on-site and remote assistance for Windows and Mac devices, collaboration systems, and IT assets at our Cambridge, MA location. You will resolve hardware and software issues, support Microsoft 365 services, and help maintain end-user experience across the site.

The role requires 3+ years in desktop/site support, strong customer service, and familiarity with ServiceNow for incident management.