Onsite IT Support Technician | End-User & After-Hours Support

Appvion; Wisconsin; On-site; USD 48,000 - 64,000; Full time

Job summary

Appvion is seeking a dependable IT team resource focused on day-to-day end-user support across our worldwide IT infrastructure. You will learn our business processes and work to resolve computer and system concerns with strong technical and communication skills. Occasional travel to remote sites may be required.

The role emphasizes incident handling, equipment deployment, account administration, and documentation in a manufacturing environment.

Qualifications

• Solid technical aptitude for troubleshooting computer and system issues.
• Strong communication skills to assist users and document actions.
• Willingness to learn new systems and business processes.

Responsibilities

• Serve as initial point of contact for computer and system concerns.
• Prioritize and troubleshoot helpdesk requests via phone and email.
• Configure and deploy equipment including laptops and phones.
• Perform user account setup on AD and O365.
• Document software installation and configuration procedures.
• Provide after-hours on-call support as needed.

Skills

Technical aptitude

Strong communication

Learning new systems

Tools

Active Directory

Office 365

Job description

Appvion is seeking a dependable IT team resource focused on day-to-day end-user support across our worldwide IT infrastructure. You will learn our business processes and work to resolve computer and system concerns with strong technical and communication skills. Occasional travel to remote sites may be required.

The role emphasizes incident handling, equipment deployment, account administration, and documentation in a manufacturing environment.