Senior IT Support Specialist: Client-Focused & Network Expert

Invizio

Miami (FL)

On-site

USD 52,000 - 76,000

Full time

14 days+

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Benefits offered by this job

Paid time off

US holidays

Dental insurance

Life insurance

Vision insurance

401(k) retirement plan

Subsidized health insurance

Job summary

Invizio is seeking a full-time IT Technical Support specialist, comfortable assisting clients with current business technology. The role emphasizes hands-on desktop, server, and network support, both remote and on-site as needed.

You will diagnose and resolve tickets, document issues, configure Windows 10/11, printers, and security updates, and contribute to knowledge base and user training. Requirements include at least 3 years in IT Support and strong English communication; certifications

Qualifications

Strong customer service orientation and professional communication (written and verbal).
Ability to learn new systems and software quickly.
Willingness to obtain Network+ and Microsoft 365 Fundamentals within 3 months.

Responsibilities

Provide technical support to clients via phone and on-site as needed.
Document help desk activities and resolutions in ticketing system.
Configure and troubleshoot Windows 10/11, desktops, laptops, printers, and network devices.
Assist with security updates, deployments, and user training materials.
Handle intermediate to advanced network and server troubleshooting including connectivity, configurations, and migrations.