Onsite Leasing Support Specialist

EliseAI; New York (NY); On-site; USD 34,440 - 48,216; Full time

Benefits offered by this job

Equity in the company

Medical, Dental, and Vision premiums covered at 100%

Fully paid parental leave

Commuter benefits

401(k) benefits

Monthly fitness stipend

Unlimited vacation and paid holidays

Job summary

A leading tech startup in New York is seeking an empathetic On-Site Calling Specialist to enhance customer engagement and product support. This role requires strong communication skills and the ability to handle real-time conversations with on-site teams. Candidates should be eager to become product experts and effectively document support tickets. The position offers competitive hourly rates and opportunities for growth in a dynamic startup environment.

Qualifications

• Strong communication skills and a curious, solution-oriented mindset.
• Technical support experience speaking directly with customers over the phone.
• Ability to break down technical topics into clear, helpful guidance.
• Desire to become a product expert.

Responsibilities

• Conduct product-specific sentiment calls to collect feedback.
• Become an expert in one EliseAI product to confidently answer questions.
• Identify when issues need deeper support and escalate appropriately.
• Help surface trends and insights based on your conversations.

Skills

Strong communication skills

Technical support experience

Ability to break down technical topics

Team player attitude

Job description

A leading tech startup in New York is seeking an empathetic On-Site Calling Specialist to enhance customer engagement and product support. This role requires strong communication skills and the ability to handle real-time conversations with on-site teams. Candidates should be eager to become product experts and effectively document support tickets. The position offers competitive hourly rates and opportunities for growth in a dynamic startup environment.