Client Success & Onboarding Specialist

HelloTeam; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading HR technology company in the United States is looking for a dedicated Client Support Specialist. This role combines high-quality customer service with platform training to ensure successful client onboarding and ongoing support. The ideal candidate will have 1-3 years of experience in customer support, exceptional problem-solving skills, and the ability to manage multiple priorities. Strong communication skills are essential, while experience with Software As A Service is preferred. Join us to make a difference in employee engagement.

Qualifications

• 1-3+ years of experience in a Customer Support role.
• Strong oral and written communication skills.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Handle inbound and outbound communications.
• Support client onboarding and implementation.
• Troubleshoot platform-related issues.

Skills

Customer service skills

Communication skills

Troubleshooting skills

Organizational skills

Problem-solving skills

Education

Associate's or Bachelor's degree in Communications, Business Administration

Job description

A leading HR technology company in the United States is looking for a dedicated Client Support Specialist. This role combines high-quality customer service with platform training to ensure successful client onboarding and ongoing support. The ideal candidate will have 1-3 years of experience in customer support, exceptional problem-solving skills, and the ability to manage multiple priorities. Strong communication skills are essential, while experience with Software As A Service is preferred. Join us to make a difference in employee engagement.