Onsite Customer Care Specialist

Manufacturing Inc; Town of Providence (NY); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Health insurance

Incentive recognition bonus

Job summary

A leading manufacturing firm in New York is seeking a motivated Customer Care Specialist to provide exceptional support through phone, email, and chat interactions. The ideal candidate should have strong communication skills, experience in customer service, and a proactive approach to problem-solving. This full-time, onsite position offers a pay rate of $19/hour and comprehensive benefits, including health insurance and performance bonuses. If you are looking to make a difference, apply today!

Qualifications

• Minimum of 1 year of experience in a customer service or call center environment.
• Ability to sit for extended periods and manage high call volumes efficiently.

Responsibilities

• Answering inbound customer calls, emails, and chats promptly and professionally.
• Identifying and assessing customers' needs to achieve satisfaction.

Skills

Exceptional verbal and written communication skills

Strong active listening and problem-solving abilities

Proficiency with standard office software

Experience with a major CRM system

Education

High school diploma or equivalent

Associate's or Bachelor's degree

Tools

Salesforce

Zendesk

Job description

A leading manufacturing firm in New York is seeking a motivated Customer Care Specialist to provide exceptional support through phone, email, and chat interactions. The ideal candidate should have strong communication skills, experience in customer service, and a proactive approach to problem-solving. This full-time, onsite position offers a pay rate of $19/hour and comprehensive benefits, including health insurance and performance bonuses. If you are looking to make a difference, apply today!