Phone Support Specialist (Onsite/Offsite)

Sky Health Care Management; Cary (NC); Hybrid; USD 28,000 - 45,000; Full time

Benefits offered by this job

Training and ongoing support provided.

Flexible work arrangements available

Job summary

Sky Health Care Management is seeking a Phone Support Specialist to deliver excellent customer service and technical assistance by phone. The role may be performed onsite at our office or offsite remotely, depending on business needs.

The ideal candidate will have strong communication skills, a professional telephone manner, and a passion for helping customers while meeting daily and monthly performance targets.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Basic computer skills and familiarity with Microsoft Office.
• Ability to multitask and navigate multiple systems.
• Professional phone etiquette and active listening skills.
• Ability to work independently or as part of a team.
• Previous call center or customer service experience is preferred but not required.

Responsibilities

• Answer incoming customer calls and respond to customer inquiries.
• Make outbound calls to follow up with customers when necessary.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer issues and provide appropriate solutions.
• Document customer interactions, complaints, and resolutions in the company system.
• Handle customer concerns professionally and escalation complex issues when needed.
• Maintain a positive, friendly, and professional attitude.
• Meet daily and monthly performance goals.
• Follow company procedures and maintain customer confidentiality.
• Provide timely follow-ups to ensure customer satisfaction.

Skills

Verbal and written communication

Customer service

Problem-solving

Multitasking

Phone etiquette

Active listening

Teamwork

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

We are seeking a customer-focused and dependable Phone Support Specialist to provide excellent customer service and technical assistance to customers over the phone. This position may be performed onsite at our office or offsite remotely, depending on business needs.

The ideal candidate has strong communication skills, a professional telephone manner, problem-solving abilities, and a passion for helping customers.

Key Responsibilities

• Answer incoming customer calls and respond to customer inquiries.

• Make outbound calls to follow up with customers when necessary.

• Provide accurate information about products, services, and company policies.

• Troubleshoot customer issues and provide appropriate solutions.

• Document customer interactions, complaints, and resolutions in the company system.

• Handle customer concerns professionally and escalation complex issues when needed.

• Maintain a positive, friendly, and professional attitude.

• Meet daily and monthly performance goals.

• Follow company procedures and maintain customer confidentiality.

• Provide timely follow-ups to ensure customer satisfaction.

Qualifications and Requirements

• High school diploma or equivalent.

• Excellent verbal and written communication skills.

• Strong customer service and problem-solving abilities.

• Basic computer skills and familiarity with Microsoft Office.

• Ability to multitask and navigate multiple systems.

• Professional phone etiquette and active listening skills.

• Ability to work independently or as part of a team.

• Previous call center or customer service experience is preferred but not required.

Work Environment

• Onsite: Work from the company's designated office location.

• Offsite: Work remotely from an approved home office.

• Training and ongoing support provided.

• Flexible work arrangements may be available depending on company requirements.
  

PAY : $20.31 - $32.80 Hourly.