Onsite IT Support Engineer — Client-Facing Tech Hero

Dega Systems; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A dynamic IT solutions provider in New York is seeking an Onsite Support Desk Engineer to deliver hands-on technical support at client locations. The role involves troubleshooting Level 2 issues, collaborating with service and project teams, and ensuring seamless operations. Candidates should have over 3 years of IT support experience, proficiency in Windows/macOS, and excellent communication skills. This position offers an opportunity to grow in a fast-paced managed services environment.

Qualifications

• 3+ years of IT support experience in an MSP environment is required.
• Proficiency with Windows/macOS, networking, and business applications is essential.
• Strong troubleshooting skills for diverse technical environments.

Responsibilities

• Provide onsite troubleshooting for technical issues.
• Install and maintain hardware and network infrastructure.
• Assist with deployments and upgrades for IT projects.

Skills

IT support experience

Windows/macOS proficiency

Office 365 knowledge

Strong troubleshooting skills

Experience with Intune

Experience with Autotask

Experience with Ninja

Experience with Addigy

Active Directory experience

Effective communication skills

Job description

A dynamic IT solutions provider in New York is seeking an Onsite Support Desk Engineer to deliver hands-on technical support at client locations. The role involves troubleshooting Level 2 issues, collaborating with service and project teams, and ensuring seamless operations. Candidates should have over 3 years of IT support experience, proficiency in Windows/macOS, and excellent communication skills. This position offers an opportunity to grow in a fast-paced managed services environment.