Remote Online Customer Support Specialist

Ottawa; New York (NY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Flexible work hours

Ongoing training and development opportunities

Job summary

A dynamic company in New York is seeking an Online Customer Service Representative to support customers through digital channels. The role demands excellent communication skills, the ability to troubleshoot issues, and a strong customer-first mindset. With opportunities for ongoing training and a flexible work environment, this position aims to ensure customer satisfaction while upholding brand standards. If you thrive in fast-paced settings and have a passion for service, apply now!

Qualifications

• Previous customer service experience (online or in-person) is a plus.
• Proficiency with computers and online communication tools.
• Patience and empathy in customer interactions.

Responsibilities

• Respond to customer inquiries via various online platforms.
• Troubleshoot customer issues and escalate complex cases.
• Maintain records of customer interactions in the CRM system.
• Follow up with customers to ensure issues are resolved.

Skills

Excellent written communication skills

Ability to multitask

Customer-first mindset

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

CRM systems

Job description

A dynamic company in New York is seeking an Online Customer Service Representative to support customers through digital channels. The role demands excellent communication skills, the ability to troubleshoot issues, and a strong customer-first mindset. With opportunities for ongoing training and a flexible work environment, this position aims to ensure customer satisfaction while upholding brand standards. If you thrive in fast-paced settings and have a passion for service, apply now!