Customer Success Specialist — Housing Platform Onboarding

EliseAI; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Equity in the company

Medical, Dental, and Vision premiums covered at 100%

Unlimited vacation and paid holidays

Job summary

A leading tech company in New York is seeking a Customer Success Specialist to support onboarding and enhance customer experience. You will engage with customers, monitor feedback, and work alongside Customer Success Managers to drive satisfaction. The role requires strong communication skills and 1–3 years of relevant experience. The position offers a competitive salary range of $65,000 to $90,000, along with equity and comprehensive benefits including fully covered medical premiums and unlimited vacation.

Qualifications

• 1–3 years of professional experience in customer-facing or support roles.
• Comfortable collaborating across multiple teams.
• Willingness to work in person at our office 4-5 days a week.

Responsibilities

• Partner with Customer Success Managers to onboard customers.
• Engage with customers to drive product adoption and satisfaction.
• Monitor usage data and recommend action plans based on insights.

Skills

Customer-facing experience

Strong communication skills

Navigating ambiguity

Tools

PlanHat

Zendesk

Slack

Job description

A leading tech company in New York is seeking a Customer Success Specialist to support onboarding and enhance customer experience. You will engage with customers, monitor feedback, and work alongside Customer Success Managers to drive satisfaction. The role requires strong communication skills and 1–3 years of relevant experience. The position offers a competitive salary range of $65,000 to $90,000, along with equity and comprehensive benefits including fully covered medical premiums and unlimited vacation.