Manhattan Onsite Customer Experience Specialist

ELEVANCE NYC; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer-focused organization in Manhattan is seeking a Customer Service Representative to ensure positive customer experiences. Responsibilities include assisting customers with inquiries, addressing complaints, and maintaining detailed records. The ideal candidate is strong in communication, detail-oriented, and can handle pressure. This on-site role is an excellent opportunity for those passionate about customer service.

Qualifications

• Excellent communication skills to assist customers effectively.
• Capacity to solve problems and think critically in high-pressure situations.
• Detail-oriented mindset for maintaining customer records.

Responsibilities

• Assist customers with inquiries and details about products/services.
• Handle complaints effectively and provide solutions.
• Maintain detailed and accurate customer records.
• Collaborate with other departments to escalate issues.
• Engage in ongoing training and improvement initiatives.

Skills

Strong communication and interpersonal skills

Problem-solving mindset

Ability to handle stressful situations

Detail-oriented and organized

Job description

A customer-focused organization in Manhattan is seeking a Customer Service Representative to ensure positive customer experiences. Responsibilities include assisting customers with inquiries, addressing complaints, and maintaining detailed records. The ideal candidate is strong in communication, detail-oriented, and can handle pressure. This on-site role is an excellent opportunity for those passionate about customer service.