Onsite Customer Care Specialist - Impactful Support

Manufacturing Inc; East Providence (RI); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Health insurance

Incentive recognition bonus

Job summary

A leading manufacturing company is seeking a highly motivated Customer Care Specialist to provide exceptional support and resolve inquiries. This role involves answering customer calls and managing complaints in a fast-paced environment. The ideal candidate will have strong communication skills, at least 1 year of customer service experience, and proficiency in CRM systems. Competitive pay at $19/hr, with benefits including health insurance and an incentive bonus. Apply today!

Qualifications

• Minimum of 1 year of experience in a customer service or call center environment.
• Ability to sit for extended periods and manage high call volumes efficiently.

Responsibilities

• Answer inbound customer calls, emails, and chats promptly and professionally.
• Identify and assess customers' needs to achieve satisfaction.
• Manage and resolve complex customer complaints and inquiries.

Skills

Exceptional verbal and written communication skills

Strong active listening

Problem-solving abilities

Proficiency with standard office software

Education

High school diploma or equivalent

Experience with a major CRM system (e.g., Salesforce, Zendesk)

Associate's or Bachelor's degree

Tools

Microsoft Office Suite

Job description

A leading manufacturing company is seeking a highly motivated Customer Care Specialist to provide exceptional support and resolve inquiries. This role involves answering customer calls and managing complaints in a fast-paced environment. The ideal candidate will have strong communication skills, at least 1 year of customer service experience, and proficiency in CRM systems. Competitive pay at $19/hr, with benefits including health insurance and an incentive bonus. Apply today!