Onsite IT Support Technician – Windows, Linux & Printers

GCS Recruitment Specialists; Robbinsville Township (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

GCS Recruitment Specialists is seeking a reliable Helpdesk Support to provide onsite IT assistance at our Operations facilities in Robbinsville, NJ. You will image, deploy, and maintain laptops and desktops, support Windows 11 and Linux, and troubleshoot hardware, OS, and application issues while following SOPs and SLAs.

Working on-call rotations and site shift schedules, you will handle end-user concerns, assist with printer and network troubleshooting, and participate in change management

Qualifications

• Minimum 1 year of hands-on IT support experience.
• Image, configure, deploy, and maintain laptops and desktops.
• Printer troubleshooting and support.
• Basic networking concepts and troubleshooting.
• Windows 11 operating systems
• Linux operating systems
• Experience working within a ticketing system environment
• Strong troubleshooting and problem-solving skills
• Ability to follow documented procedures and SOPs
• Excellent communication and customer service skills

Responsibilities

• Image, configure, deploy, and maintain laptops and desktop systems
• Provide technical support for Windows 11 and Linux environments
• Troubleshoot hardware, operating system, and application-related issues
• Support user onboarding and workstation setup activities
• Diagnose and resolve printer issues, including network-connected printers
• Perform basic networking troubleshooting, including connectivity and cabling issues
• Respond to equipment failures and restore service following documented SOPs
• Assist with asset management and equipment lifecycle activities
• Work assigned support tickets and service requests within SLA requirements
• Execute Change Management (CM) activities according to established procedures
• Respond to emergent technical events impacting site operations
• Escalate complex issues when resolution steps are unclear or require higher-level intervention

Skills

IT support

End user support

Troubleshooting

Customer service

Communication

On-call rotation readiness

Image deployment

Printer troubleshooting

Basic networking

Windows 11

Linux

Ticketing system

Education

CompTIA A+ Certification

Tools

Ticketing system

Job description

GCS Recruitment Specialists is seeking a reliable Helpdesk Support to provide onsite IT assistance at our Operations facilities in Robbinsville, NJ. You will image, deploy, and maintain laptops and desktops, support Windows 11 and Linux, and troubleshoot hardware, OS, and application issues while following SOPs and SLAs.

Working on-call rotations and site shift schedules, you will handle end-user concerns, assist with printer and network troubleshooting, and participate in change management