Onsite IT Support Technician – Windows/Linux & Printer Expert

GCS Recruitment Specialists; Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

GCS Recruitment Specialists in Las Vegas is seeking a reliable IT Support Technician to provide onsite end-user support for laptops, desktops, printers, and networking gear within Operations facilities. The role requires hands-on troubleshooting, independence, and participation in on-call rotations and site shift schedules.

You will image and deploy devices, support Windows 11 and Linux, resolve hardware and software issues, assist with onboarding, manage tickets and SLA, and follow documented

Qualifications

• 1 year hands-on IT support experience.
• Laptop imaging and deployment.
• Printer troubleshooting and support.
• Basic networking concepts and troubleshooting.
• Windows 11 operating systems.
• Linux operating systems.
• Experience working within a ticketing system environment.
• Strong troubleshooting and problem-solving skills.
• Ability to follow documented procedures and technical SOPs.
• Excellent communication and customer service skills.

Responsibilities

• Image, configure, deploy, and maintain laptops and desktop systems.
• Provide technical support for Windows 11 and Linux environments.
• Troubleshoot hardware, operating system, and application-related issues.
• Support user onboarding and workstation setup activities.
• Diagnose and resolve printer issues, including network-connected printers.
• Perform basic networking troubleshooting, including connectivity and cabling issues.
• Respond to equipment failures and restore service following documented SOPs.
• Assist with asset management and equipment lifecycle activities.
• Work assigned support tickets and service requests within SLA requirements.
• Execute Change Management activities according to established procedures.
• Respond to emergent technical events impacting site operations.
• Escalate complex issues when resolution steps are unclear or require higher-level intervention.

Skills

IT support

Troubleshooting

End user support

Windows 11

Linux

Printer support

Networking basics

Ticketing system

On-call

SLA compliance

Tools

Ticketing system

Job description

GCS Recruitment Specialists in Las Vegas is seeking a reliable IT Support Technician to provide onsite end-user support for laptops, desktops, printers, and networking gear within Operations facilities. The role requires hands-on troubleshooting, independence, and participation in on-call rotations and site shift schedules.

You will image and deploy devices, support Windows 11 and Linux, resolve hardware and software issues, assist with onboarding, manage tickets and SLA, and follow documented