Onsite IT Technician: Windows/Linux & Printer Support

GCS Recruitment Specialists; Dundalk (MD); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

GCS Recruitment Specialists is seeking a reliable PC Technician for onsite support at Operations facilities in Dundalk, MD. You will manage end-user devices, printers, and basic networking while following established SOPs and SLA expectations.

Responsibilities include imaging and deploying laptops/desktops, supporting Windows 11 and Linux, troubleshooting hardware and software, and assisting with onboarding.

Formación

• Minimum 1 year of hands-on IT support experience.
• Experience with laptop imaging and deployment.
• Printer troubleshooting and support.
• Basic networking concepts and troubleshooting.
• Windows 11 operating systems.
• Linux operating systems.
• Experience working within a ticketing system environment.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.

Responsabilidades

• Image, configure, deploy, and maintain laptops and desktop systems.
• Provide technical support for Windows 11 and Linux environments.
• Troubleshoot hardware, operating system, and application-related issues.
• Support user onboarding and workstation setup activities.
• Diagnose and resolve printer issues, including network-connected printers.
• Perform basic networking troubleshooting, including connectivity and cabling issues.
• Respond to equipment failures and restore service following documented SOPs.
• Assist with asset management and equipment lifecycle activities.
• Work assigned support tickets and service requests within SLA requirements.
• Execute Change Management (CM) activities according to established procedures.
• Respond to emergent technical events impacting site operations.
• Escalate complex issues when resolution steps are unclear or require higher-level intervention.

Conocimientos

Troubleshooting

Customer service

Communication

On-site support

Educación

CompTIA A+ Certification

Herramientas

Imaging software

Ticketing system

Descripción del empleo

GCS Recruitment Specialists is seeking a reliable PC Technician for onsite support at Operations facilities in Dundalk, MD. You will manage end-user devices, printers, and basic networking while following established SOPs and SLA expectations.

Responsibilities include imaging and deploying laptops/desktops, supporting Windows 11 and Linux, troubleshooting hardware and software, and assisting with onboarding.