Onsite Desktop Technician — Windows/Linux & Printer Support
GCS Recruitment Specialists
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Descripción de la vacante
GCS Recruitment Specialists is seeking a reliable Desktop technician to provide onsite IT support for Operations facilities. The role covers end-user devices, printers, networking equipment, and OT environments, with strong troubleshooting and independent work required.
The technician will image and deploy laptops/desktops, support Windows 11 and Linux, and follow documented SOPs while adhering to SLAs. On-call rotations and site shift schedules are expected.
Formación
- 1 year of hands-on IT support experience.
- Experience imaging and deploying laptops.
- Printer troubleshooting and support.
- Basic networking concepts.
- Windows 11 and Linux operating systems.
- Experience with ticketing systems.
- Strong troubleshooting and customer service skills.
Responsabilidades
- Image, configure, deploy, and maintain laptops and desktop systems.
- Provide technical support for Windows 11 and Linux environments.
- Troubleshoot hardware, OS, and application issues.
- Support user onboarding and workstation setup activities.
- Diagnose and resolve printer issues, including network printers.
- Perform basic networking troubleshooting and cabling issues.
- Respond to equipment failures and restore service following SOPs.
- Assist with asset management and lifecycle activities.
- Work tickets and service requests within SLA.
- Execute Change Management activities according to procedures.
- Respond to emergent technical events and escalate when needed.
Conocimientos
Descripción del empleo
GCS Recruitment Specialists is seeking a reliable Desktop technician to provide onsite IT support for Operations facilities. The role covers end-user devices, printers, networking equipment, and OT environments, with strong troubleshooting and independent work required.
The technician will image and deploy laptops/desktops, support Windows 11 and Linux, and follow documented SOPs while adhering to SLAs. On-call rotations and site shift schedules are expected.
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