Onsite IT Support Technician (Windows & Linux)
GCS Recruitment Specialists
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Job summary
GCS Recruitment Specialists is seeking an IT Support Technician to provide onsite end-user support for Las Vegas facilities. The role covers laptops, desktops, printers, and basic networking, with emphasis on following SOPs and meeting SLA expectations.
You will work independently, participate in on-call rotations, and help maintain Windows 11 and Linux environments, imaging devices, and resolving hardware and software issues.
Qualifications
- Minimum 1 year of hands-on IT support experience.
- Experience imaging and deploying laptops.
- Printer troubleshooting and support.
- Basic networking concepts and troubleshooting.
- Windows 11 operating systems.
- Linux operating systems.
- Experience working within a ticketing system environment.
- Strong troubleshooting and problem-solving skills.
- Ability to follow documented procedures and technical SOPs.
- Excellent communication and customer service skills.
Responsibilities
- Image, configure, deploy, and maintain laptops and desktop systems.
- Provide technical support for Windows 11 and Linux environments.
- Troubleshoot hardware, operating system, and application-related issues.
- Support user onboarding and workstation setup activities.
- Diagnose and resolve printer issues, including network-connected printers.
- Perform basic networking troubleshooting, including connectivity and cabling issues.
- Respond to equipment failures and restore service following SOPs.
- Work tickets and service requests within SLA requirements.
Skills
Job description
GCS Recruitment Specialists is seeking an IT Support Technician to provide onsite end-user support for Las Vegas facilities. The role covers laptops, desktops, printers, and basic networking, with emphasis on following SOPs and meeting SLA expectations.
You will work independently, participate in on-call rotations, and help maintain Windows 11 and Linux environments, imaging devices, and resolving hardware and software issues.
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