Onsite IT Support Technician II

Stefanini; Twinsburg (OH); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Paid time off

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

Stefanini University

Job summary

Stefanini, Inc in Twinsburg, OH seeks a Deskside Technician II to provide on-site Windows, hardware and software support in a corporate environment. The role requires 1+ years of deskside experience and a proactive, customer-oriented approach.

You will deploy and image devices, troubleshoot VPN/VDI, manage assets, and work with ticketing systems. A valid driver's license and ability to lift up to 50 pounds are required.

Qualifications

• +1 years corporate deskside support or equivalent experience.
• Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.
• Excellent troubleshooting capability.
• Ability to maintain composure while handle challenging, dynamic, rapid-response user support.
• Experience with Microsoft Office / Office 365 suite.
• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune).
• Experience with endpoint protection and encryption (Bitlocker) support.
• Familiarity with using remote desktop support tools.
• High School Diploma or equivalent.
• Maintain valid driver's license.
• Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds.
• Physical presence at a Stefanini or Client location during shift.
• Demonstrate high level of professionalism and strong personal interaction skills.
• Maintain neat and professional work area and appearance in compliance with site policies.
• Ability to pass standard panel drug screening and background check.
• Adhere to assigned shift schedule.

Responsibilities

• Provide Windows, software, and hardware support, onsite in a corporate environment.
• Stage, provision, and deploy IT machines to end users.
• Diagnose, troubleshoot, and implement fixes for a variety of technology.
• Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment.
• Troubleshoot VPN and VDI connectivity.
• Follow appropriate KB articles and Best Business Practices.
• Manage workload via ticketing software.
• Prioritize and complete work in a group and independently with minimal supervision.
• Communicate technical information to non-technical audiences.
• Smart Hands remote support for offsite resolver groups.
• Inventory management of IT assets including asset auditing.
• Other duties as assigned

Skills

1+ years hands-on field service

Windows troubleshooting

Hardware troubleshooting

Software troubleshooting

End-user support

IT asset management

VPN/VDI connectivity

Excellent troubleshooting

Microsoft Office 365

Remote desktop tools

Driver's license

Education

High School Diploma or equivalent

Tools

SCCM

Intune

Ticketing software

Remote desktop software

Job description

Stefanini, Inc in Twinsburg, OH seeks a Deskside Technician II to provide on-site Windows, hardware and software support in a corporate environment. The role requires 1+ years of deskside experience and a proactive, customer-oriented approach.

You will deploy and image devices, troubleshoot VPN/VDI, manage assets, and work with ticketing systems. A valid driver's license and ability to lift up to 50 pounds are required.