Onsite Desktop Support Technician I

Stefanini North America and APAC; Solon (OH); On-site; USD 40,000 - 50,000; Full time

Job summary

Stefanini North America and APAC is seeking an Onsite IT Support specialist in Solon, OH to provide Windows, software and hardware support across four client locations. You will deploy IT machines, configure devices, and troubleshoot software while following defined practices.

The role requires at least 1 year of end-user support experience, strong customer service and communication skills, and willingness to travel to multiple client locations.

Qualifications

• Minimum 1 year prior experience providing end user support.
• Experience with Windows 11, Office 365, and Office Product Suite.
• Willing to support and short-distance travel to multiple client locations.

Responsibilities

• Provide onsite Windows, software, and hardware support, in both Corporate and Manufacturing environments.
• Support four client locations
• Stage, provision, and deploy IT machines to end users following defined business practices
• Install, configure, diagnose, troubleshoot software for a variety of technologies
• Configure, troubleshoot, and deploy mobile devices and other audio/visual equipment
• Follow appropriate KB articles
• Work within ServiceNow ticketing software to manage workload and detail break-fix steps/resolution for assigned tickets
• Prioritize and complete work both in a group, and independently, with minimal supervision
• Communicate technical information to non-technical audiences
• Inventory management of IT assets to include replacement of aged or broken hardware
• Resolving escalations from the IT Service Desk and handling client support requests
• Complete multiple simultaneous projects in a timely manner

Skills

Customer service

Communication skills

Tools

ServiceNow

Windows 11

Office 365

Job description

Stefanini North America and APAC is seeking an Onsite IT Support specialist in Solon, OH to provide Windows, software and hardware support across four client locations. You will deploy IT machines, configure devices, and troubleshoot software while following defined practices.

The role requires at least 1 year of end-user support experience, strong customer service and communication skills, and willingness to travel to multiple client locations.