Onsite IT Desk Technician | Growth, Benefits & Training

Smartsearchonline; Nashville (TN); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Job summary

Stefanini in Nashville, TN is seeking a Deskside Technician I to provide Windows, software and hardware support onsite in a corporate environment. You will stage, provision and deploy IT machines to end users following best practices.

The role requires 1 year of onsite or helpdesk experience, strong troubleshooting, and the ability to lift up to 50 pounds. A High School Diploma and valid driver's license are required, with opportunities to grow through Stefanini University.

Qualifications

• 1 year onsite or helpdesk support or equivalent experience.
• Excellent troubleshooting capability.
• Ability to maintain composure while handling challenging, dynamic, rapid-response support.
• Experience with Microsoft Office/ Office 365 suite.
• Ability to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds.
• Maintain neat and professional work area and appearance in compliance with site policies.
• Demonstrate a high level of professionalism and strong personal interaction skills.

Responsibilities

• Provide Windows, software, and hardware support, onsite in a corporate environment
• Stage, provision, and deploy IT machines to end users following best business practices
• Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
• Troubleshoot VPN and VDI connectivity
• Follow appropriate KB articles
• Manage workload via ticketing software
• Prioritize and complete work in a group and independently with minimal supervision
• Communicate technical information to non-technical audiences
• Smart Hands remote support for offsite resolver groups
• Inventory management of IT assets including asset auditing
• Other duties as assigned

Skills

Onsite support

Troubleshooting

Microsoft Office 365

Communication

Physical stamina

Education

High School Diploma

Tools

Ticketing software

Mobile device deployment

Job description

Stefanini in Nashville, TN is seeking a Deskside Technician I to provide Windows, software and hardware support onsite in a corporate environment. You will stage, provision and deploy IT machines to end users following best practices.

The role requires 1 year of onsite or helpdesk experience, strong troubleshooting, and the ability to lift up to 50 pounds. A High School Diploma and valid driver's license are required, with opportunities to grow through Stefanini University.