Deskside IT Technician - Onsite & Remote Support

Stefanini North America and APAC; Nashville (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) plan

Tuition reimbursement

Medical, dental and vision insurance

Job summary

Stefanini North America and APAC seeks an on-site IT Helpdesk Technician to provide Windows, software and hardware support within a corporate environment. You will stage, provision and deploy IT machines to end users following best practices, and configure mobile devices and AV equipment.

Responsibilities include troubleshooting VPN/VDI connectivity, utilizing knowledge articles, and managing workloads via ticketing software while communicating clearly with non-technical stakeholders.

Qualifications

• 1 year onsite or helpdesk support or equivalent experience.
• Excellent troubleshooting capability.
• Ability to maintain composure while handling challenging, dynamic, rapid-response support.
• Experience with Microsoft Office/ Office 365 suite.
• Ability to pass standard panel drug screening and background check.
• Adhere to assigned shift schedule.
• Maintain neat and professional work area and appearance in compliance with site policies.
• Maintain valid driver’s license.

Responsibilities

• Provide Windows, software, and hardware support, onsite in a corporate environment
• Stage, provision, and deploy IT machines to end users following best business practices
• Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
• Troubleshoot VPN and VDI connectivity
• Follow appropriate KB articles
• Manage workload via ticketing software
• Prioritize and complete work in a group and independently with minimal supervision
• Communicate technical information to non-technical audiences
• Smart Hands remote support for offsite resolver groups
• Inventory management of IT assets including asset auditing
• Other duties as assigned

Skills

Troubleshooting

Onsite support

Office 365

Professionalism

Communication

Education

High School Diploma

Tools

Office 365

Job description

Stefanini North America and APAC seeks an on-site IT Helpdesk Technician to provide Windows, software and hardware support within a corporate environment. You will stage, provision and deploy IT machines to end users following best practices, and configure mobile devices and AV equipment.

Responsibilities include troubleshooting VPN/VDI connectivity, utilizing knowledge articles, and managing workloads via ticketing software while communicating clearly with non-technical stakeholders.