Onsite IT Support Technician - Deskside Expert

Smartsearchonline; New York (NY); On-site; USD 39,000 - 44,000; Full time

Job summary

Stefanini seeks an eager, detail-oriented Entry-Level Deskside Technician to provide onsite IT support in a corporate environment in New York. This role handles hardware/software issues, provisioning devices, and ensuring seamless end-user operations.

The position offers hands-on troubleshooting, asset management, and customer service opportunities. Prior IT experience and a willingness to grow with AI tools are valued as part of a long-term engagement.

Qualifications

• 1 year onsite or 2-3 years in a technical ICT environment.
• Willing to embrace AI and IT health monitoring tools to speed resolutions.
• Excellent problem-solving abilities and attention to detail.
• Maintain composure while handling fast-paced support.
• Experience with Microsoft Office/Office 365 suite.
• End User Workspace platforms and End User Microsoft platforms.
• ITSM Tool Set (Ticket mgmt software) preferred.
• Ability to walk, bend, stand, lift up to 50 pounds.
• Valid driver's license and physical presence at site.
• Maintain neat, professional work area and appearance.
• High level of professionalism and strong personal interaction skills.
• Adhere to assigned shift schedule.

Responsibilities

• Provide Windows, software, and hardware support onsite.
• Stage, provision, and deploy IT machines to end users.
• Configure and deploy mobile devices and AV equipment.
• Troubleshoot VPN and VDI connectivity.
• Install software, patches, updates using distribution tools.
• Follow KB articles and best practices.
• Manage workload via ticketing software.
• Prioritize and complete work with minimal supervision.
• Communicate technical information to non-technical audiences.
• Smart Hands remote support for offsite resolver groups.
• Inventory management and asset auditing.
• Other duties as assigned.

Skills

Problem-solving

Attention to detail

Communication

Professionalism

Onsite support

Education

High School Diploma or equivalent

Tools

Microsoft Office/Office 365

Active Directory

SCCM

ITSM Tool Set

Job description

Stefanini seeks an eager, detail-oriented Entry-Level Deskside Technician to provide onsite IT support in a corporate environment in New York. This role handles hardware/software issues, provisioning devices, and ensuring seamless end-user operations.

The position offers hands-on troubleshooting, asset management, and customer service opportunities. Prior IT experience and a willingness to grow with AI tools are valued as part of a long-term engagement.