Onsite Desktop Support Technician II

Stefanini North America and APAC; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Stefanini North America and APAC is seeking a Deskside Technician II to support a globally recognized client in the San Francisco area. The role focuses on hands-on hardware troubleshooting, end-user device repair, and lifecycle management, with direct support in Windows and Mac environments.

The ideal candidate will perform hardware replacements, asset inventory, imaging and staging, and coordinate with vendors for on-site lifecycles, while maintaining excellent communication and teamwork

Qualifications

• Minimum 3 years of desktop support experience.
• Strong Windows and MacOS troubleshooting.
• Imaging and staging PCs experience.
• Knowledge of Active Directory.
• Ability to travel locally.
• Excellent verbal and written communication.

Responsibilities

• Troubleshooting and repairing hardware issues.
• Urgent break/fix replacements per Knowledge Base articles.
• Preventative maintenance and lifecycle management.
• Troubleshooting HW on end user devices.
• Manage ServiceNow queue and tickets; follow-up.
• Escalate tickets to desktop support or 3rd party as needed.
• Support on-site lifecycle projects with hardware and user focus.
• Maintain site hardware asset inventory and loaner parts pool.
• Assist client with incidents related to network, datacenter and related activities.
• Work on child tickets as assigned by Level 2/3 staff.

Skills

Troubleshooting

Hardware support

Teamwork

Communication

Tools

Active Directory

Job description

Stefanini North America and APAC is seeking a Deskside Technician II to support a globally recognized client in the San Francisco area. The role focuses on hands-on hardware troubleshooting, end-user device repair, and lifecycle management, with direct support in Windows and Mac environments.

The ideal candidate will perform hardware replacements, asset inventory, imaging and staging, and coordinate with vendors for on-site lifecycles, while maintaining excellent communication and teamwork