Onsite IT Support Technician II – Windows & VPN Expert

Stefanini North America and APAC; Twinsburg (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k)

PTO

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Stefanini University training

Job summary

Stefanini North America and APAC is seeking a Deskside Technician to provide Windows, software, and hardware support onsite at a corporate environment. The role involves staging, provisioning, and deploying IT machines to end users, diagnosing issues, and implementing fixes to ensure stable IT operations.

Ideal candidates will have 1+ year of deskside support experience, strong troubleshooting, and proficiency with Microsoft Office 365, SCCM, and Intune, plus the ability to communicate technical

Qualifications

• High School Diploma or equivalent.
• +1 year corporate deskside support or equivalent experience.
• Experience with Microsoft Office / Office 365 suite.

Responsibilities

• Provide Windows, software, and hardware support onsite.
• Stage, provision, and deploy IT machines to end users.
• Diagnose, troubleshoot, and implement fixes for a variety of technology.

Skills

Deskside support

Troubleshooting

End-user support

Microsoft Office 365

SCCM

Intune

Remote desktop

Driver's license

Professional communication

Education

High School Diploma or equivalent

Tools

SCCM

Intune

Remote desktop tools

BitLocker support

Job description

Stefanini North America and APAC is seeking a Deskside Technician to provide Windows, software, and hardware support onsite at a corporate environment. The role involves staging, provisioning, and deploying IT machines to end users, diagnosing issues, and implementing fixes to ensure stable IT operations.

Ideal candidates will have 1+ year of deskside support experience, strong troubleshooting, and proficiency with Microsoft Office 365, SCCM, and Intune, plus the ability to communicate technical