Onsite IT Support Technician - End-User & Network Specialist

GCS Recruitment Specialists; Denver (CO); On-site; USD 42,000 - 58,000; Full time

Job summary

GCS Recruitment Specialists is seeking a reliable IT Support Technician to provide on-site technical support for Operations facilities. The role focuses on end-user computing, printers, networking gear, and operational technology within established procedures.

The ideal candidate has at least 1 year of hands-on IT support, with experience in imaging, Windows 11, Linux, and strong troubleshooting. You will participate in on-call rotations and follow SOPs to resolve issues efficiently.

Qualifications

• Minimum 1 year of hands-on IT support experience.
• Experience with laptop imaging and deployment.
• Printer troubleshooting and support experience.
• Basic networking concepts and troubleshooting.
• Windows 11 operating systems experience.
• Linux operating systems experience.
• Experience working within a ticketing system environment.
• Strong troubleshooting and problem-solving skills.
• Ability to follow documented procedures and technical SOPs.
• Excellent communication and customer service skills.

Responsibilities

• Image, configure, deploy, and maintain laptops and desktop systems.
• Provide technical support for Windows 11 and Linux environments.
• Troubleshoot hardware, operating system, and application issues.
• Support user onboarding and workstation setup activities.
• Diagnose and resolve printer issues, including network printers.
• Perform basic networking troubleshooting and cabling issues.
• Respond to equipment failures and restore service per SOPs.
• Assist with asset management and lifecycle activities.
• Work tickets and service requests within SLA; follow CM procedures.
• Escalate complex issues to higher-level support when needed.

Skills

Troubleshooting

Customer service

On-site support

Ticketing system experience

Windows 11

Linux

Education

CompTIA A+ Certification

Tools

Laptop imaging and deployment

Printer troubleshooting

Basic networking concepts

Job description

GCS Recruitment Specialists is seeking a reliable IT Support Technician to provide on-site technical support for Operations facilities. The role focuses on end-user computing, printers, networking gear, and operational technology within established procedures.

The ideal candidate has at least 1 year of hands-on IT support, with experience in imaging, Windows 11, Linux, and strong troubleshooting. You will participate in on-call rotations and follow SOPs to resolve issues efficiently.