Onsite IT Support Engineer: End-User, Printer & Network
GCS Recruitment Specialists
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Job summary
GCS Recruitment Specialists is seeking a reliable IT Support Technician to provide onsite end-user computing support across our Operations facilities in Denver. The role focuses on laptops, desktops, printers, networking gear, and operating environments, with adherence to SOPs and SLAs.
Candidate will troubleshoot hardware and software, assist with onboarding and workstation setup, and participate in on-call rotations.
Qualifications
- Minimum 1 year of hands-on IT support experience.
- Experience with laptop imaging and deployment.
- Printer troubleshooting and support.
- Basic networking concepts and troubleshooting.
- Windows 11 operating systems.
- Linux operating systems.
- Experience working within a ticketing system environment.
- Strong troubleshooting and problem-solving skills.
- Ability to follow documented procedures and technical SOPs.
- Excellent communication and customer service skills.
Responsibilities
- Image, configure, deploy, and maintain laptops and desktop systems.
- Provide technical support for Windows 11 and Linux environments.
- Troubleshoot hardware, OS, and application issues.
- Support user onboarding and workstation setup activities.
- Diagnose and resolve printer issues, including network printers.
- Perform basic networking troubleshooting and cabling issues.
- Respond to equipment failures and restore service per SOPs.
- Assist with asset management and lifecycle activities.
- Work tickets and service requests within SLA.
Skills
Tools
Job description
GCS Recruitment Specialists is seeking a reliable IT Support Technician to provide onsite end-user computing support across our Operations facilities in Denver. The role focuses on laptops, desktops, printers, networking gear, and operating environments, with adherence to SOPs and SLAs.
Candidate will troubleshoot hardware and software, assist with onboarding and workstation setup, and participate in on-call rotations.
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