Onsite IT Support Engineer (Mac/Windows) – SF

The Addison Group; South San Francisco (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

The Addison Group is seeking a Technical Support Associate to deliver hands-on end-user support across two Bay Area offices. This fully onsite role supports roughly 350 users in a mixed Mac and Windows environment, focusing on troubleshooting, device setup, onboarding/offboarding, and day-to-day IT operations.

The ideal candidate has 2–5 years of IT support experience, proficiency with Mac and Windows, and strong AD skills. Apple Certified Support Professional is preferred.

Qualifications

• 2–5 years of technical IT support experience.
• Experience supporting both Mac and Windows environments.
• Proficient with Windows 11 and Active Directory.
• Onsite support for ~350 users in San Francisco Bay Area.

Responsibilities

• Provide hands-on end‑user support across Mac and Windows platforms.
• Troubleshoot hardware, software, and access issues.
• Perform device setup, onboarding/offboarding and imaging.
• Handle 10–20 support tickets per day.
• Collaborate with the IT team to ensure smooth day-to-day operations.

Skills

Mac & Windows

Windows 11

Active Directory

Hardware troubleshooting

Laptop repair

White-glove support

Communication skills

Self-starter

Device setup

Ticket handling

Onsite support

Education

Apple Certified Support Professional

Job description

The Addison Group is seeking a Technical Support Associate to deliver hands-on end-user support across two Bay Area offices. This fully onsite role supports roughly 350 users in a mixed Mac and Windows environment, focusing on troubleshooting, device setup, onboarding/offboarding, and day-to-day IT operations.

The ideal candidate has 2–5 years of IT support experience, proficiency with Mac and Windows, and strong AD skills. Apple Certified Support Professional is preferred.