Information Technology Support Analyst

Fierceli Inc, MBE, SBE; Oakland (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Fierceli Inc in Oakland seeks a hands-on IT Generalist to act as the sole IT support resource for a small office of up to 100 employees. You will maintain Windows and Mac environments, manage user accounts, and ensure a secure IT environment with Microsoft 365 and essential collaboration tools.

The role requires independent work, strong customer service, and the ability to coordinate with external IT vendors as needed.

Qualifications

• 3+ years of IT support or IT generalist experience.
• Hands-on experience supporting both Windows and Mac environments.
• Knowledge of Microsoft 365, user administration, and basic networking.
• Familiarity with endpoint security and device management.

Responsibilities

• Provide day-to-day technical support for Windows and macOS users.
• Set up and configure computers, software, printers, and peripherals.
• Manage user accounts, access permissions, onboarding, and offboarding.
• Support Microsoft 365, email, collaboration tools, and video conferencing.
• Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues.
• Maintain device inventory, software updates, endpoint security, and IT documentation.
• Coordinate with external IT vendors and service providers as needed.

Skills

Windows

MacOS

Microsoft 365

User administration

Networking

Endpoint security

Device management

Customer service

Job description

On site in Oakland Tuesday and Thursday, 8 hours a day, every week.

Job Description

Seeking a hands-on IT Generalist to serve as the sole IT support resource for a small office of up to 100 employees. Responsible for supporting Windows and Mac computers, troubleshooting hardware and software issues, managing user accounts, maintaining office technology, and ensuring a reliable and secure IT environment.

Responsibilities

• Provide day-to-day technical support for Windows and macOS users.
• Set up and configure computers, software, printers, and peripherals.
• Manage user accounts, access permissions, onboarding, and offboarding.
• Support Microsoft 365, email, collaboration tools, and video conferencing.
• Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues.
• Maintain device inventory, software updates, endpoint security, and IT documentation.
• Coordinate with external IT vendors and service providers as needed.

Requirements

• 3+ years of IT support or IT generalist experience.
• Hands-on experience supporting both Windows and Mac environments.
• Knowledge of Microsoft 365, user administration, and basic networking.
• Familiarity with endpoint security, device management, and troubleshooting.
• Ability to work independently, prioritize issues, and provide excellent customer service.