Desktop Field IT Technician — Onsite & Remote Support
University of California - San Francisco
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Job summary
University of California, San Francisco is seeking an experienced Desktop Support professional to deliver expert hardware and software support across campus. You will assist researchers and staff with Windows and Mac environments, Active Directory, and enterprise applications, ensuring productive, secure, and compliant IT service delivery.
The role requires strong customer service, documentation, and the ability to work in a fast-paced, 7x24 environment with on-call rotations.
Qualifications
- Bachelor's degree in Computer Science, Information Systems, or a similar degree, or equivalent experience.
- Minimum two years of desktop support/help desk experience in a complex IT environment.
- Experience with Windows and Macintosh environments, and enterprise IT processes.
Responsibilities
- Provide onsite and remote IT support for desktops, laptops, printers, and peripheral devices.
- Handle 35-50 customer contacts per day with high satisfaction and first-contact resolution targets.
- Document incidents and resolutions in the ticketing system and communicate status to users.
- Participate in 7x24 on-call rotation and weekend coverage as required.
Skills
Education
Tools
Job description
University of California, San Francisco is seeking an experienced Desktop Support professional to deliver expert hardware and software support across campus. You will assist researchers and staff with Windows and Mac environments, Active Directory, and enterprise applications, ensuring productive, secure, and compliant IT service delivery.
The role requires strong customer service, documentation, and the ability to work in a fast-paced, 7x24 environment with on-call rotations.
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