Mac-First IT Support Technician – Onsite in South SF

CloudCover; San Francisco (CA); On-site; USD 65,000 - 78,000; Full time

Job summary

CloudCover is seeking an IT Support Technician for a minimum 6‑month, 100% onsite role in South San Francisco, CA. The position runs 8 AM–5 PM, Monday–Friday, with potential extensions. No sponsorships available.

You will manage the daily IT support ticket queue, provide onboarding/offboarding, and deliver Mac-first desktop support across a mixed environment including macOS, Google Workspace, Windows AD, and Microsoft 365. Strong customer service and clear communication are essential.

Qualifications

• 3–5 years of experience in desktop or IT support.
• Strong background in end-user support and ticketing systems.
• Experience supporting Mac environments strongly preferred.
• Prior biotech, life sciences, or regulated environments is strongly preferred/ideal.
• Excellent communication and customer service skills.
• Ability to work in a high-visibility, high-accountability support structure.

Responsibilities

• Manage daily IT support ticket queue and respond to end-user issues in a timely, customer-focused manner.
• Provide onboarding and offboarding support for employees.
• Deliver desktop support in a Mac-first environment.
• Administer and support macOS devices using MDM tools.
• Troubleshoot and support mixed environments including macOS, Google Workspace, Windows/AD, and Microsoft 365.
• Deliver high-touch, white-glove IT support with strong communication and service standards.
• Support a highly visible ticketing environment where IT interactions are transparent across the organization.

Skills

Desktop support

Mac support

End-user support

Ticketing systems

Communication skills

High-visibility support

Tools

Jira

Google Workspace

Microsoft 365

MDM tools

CrowdStrike

Job description

CloudCover is seeking an IT Support Technician for a minimum 6‑month, 100% onsite role in South San Francisco, CA. The position runs 8 AM–5 PM, Monday–Friday, with potential extensions. No sponsorships available.

You will manage the daily IT support ticket queue, provide onboarding/offboarding, and deliver Mac-first desktop support across a mixed environment including macOS, Google Workspace, Windows AD, and Microsoft 365. Strong customer service and clear communication are essential.