On-Site IT Support Technician - Windows, AD & Okta Expert

CloudCover; South San Francisco (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

CloudCover is seeking an IT Support Technician for a minimum 6‑month, 100% on‑site assignment in South San Francisco, CA. The role runs 8:00 AM–5:00 PM, Monday–Friday, with potential extensions. No sponsorships available.

You will troubleshoot and administer systems daily, collaborating with a team to resolve issues and document solutions. Ideal candidates have 3–5 years in desktop/IT support, strong Windows and iOS knowledge, and experience with Active Directory, Okta, Intune, VPN, and

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• 3–5 years of experience in desktop support or IT technical support.
• Strong knowledge of Windows operating systems and iOS devices, plus hardware troubleshooting.

Responsibilities

• Troubleshoot and administer all systems on-site.
• Provide daily IT support and issue resolution for end users.
• Maintain documentation and assist with user guidance and training.

Skills

Windows OS

iOS devices

Troubleshooting

Customer service

Communication

Team collaboration

Independent work

Education

Bachelor's degree in IT/CS (preferred)

Tools

Active Directory

Okta

Intune

VPN

Remote desktop tools

Ticketing systems

Job description

CloudCover is seeking an IT Support Technician for a minimum 6‑month, 100% on‑site assignment in South San Francisco, CA. The role runs 8:00 AM–5:00 PM, Monday–Friday, with potential extensions. No sponsorships available.

You will troubleshoot and administer systems daily, collaborating with a team to resolve issues and document solutions. Ideal candidates have 3–5 years in desktop/IT support, strong Windows and iOS knowledge, and experience with Active Directory, Okta, Intune, VPN, and