Information Technology Support Engineer

Addison Group; South San Francisco (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

The Addison Group is seeking a Technical Support Associate to deliver hands-on end-user support across two Bay Area offices. This fully onsite role supports roughly 350 users in a mixed Mac and Windows environment, focusing on troubleshooting, device setup, onboarding/offboarding, and day-to-day IT operations.

The ideal candidate has 2–5 years of IT support experience, proficiency with Mac and Windows, and strong AD skills. Apple Certified Support Professional is preferred.

Qualifications

• 2–5 years of technical IT support experience.
• Experience supporting both Mac and Windows environments.
• Proficient with Windows 11 and Active Directory.
• Onsite support for ~350 users in San Francisco Bay Area.

Responsibilities

• Provide hands-on end‑user support across Mac and Windows platforms.
• Troubleshoot hardware, software, and access issues.
• Perform device setup, onboarding/offboarding and imaging.
• Handle 10–20 support tickets per day.
• Collaborate with the IT team to ensure smooth day-to-day operations.

Skills

Mac & Windows

Windows 11

Active Directory

Hardware troubleshooting

Laptop repair

White-glove support

Communication skills

Self-starter

Device setup

Ticket handling

Onsite support

Education

Apple Certified Support Professional

Job description

Location (city, state): San Francisco, CA - 5 days onsite

Compensation: $27-32/hr

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Role Overview

We’re seeking a Technical Support Associate to provide hands-on end‑user support across two Bay Area office locations, supporting roughly 350 users in a mixed Mac and Windows environment. This fully onsite role focuses on troubleshooting, device setup, onboarding/offboarding, and day‑to‑day technical support within a fast‑paced, highly collaborative IT environment.

Required Skills & Experience (Must‑Have)

• Experience supporting both Mac and Windows environments
• Strong knowledge of Windows 11
• Active Directory: user onboarding/offboarding, account setup
• Experience with laptop repairs, upgrades, and hardware troubleshooting
• White-glove support experience and excellent communication skills
• Creative problem solver; able to think outside the box
• Motivated self‑starter who works well independently and in team settings
• Provide onsite support for ~350 users across the San Francisco and Foster City offices
• Handle 10-20 support tickets per day, including hardware, software, and access-related issues
• Perform new-hire device setup, onboarding tasks, and account provisioning
• Troubleshoot issues across Mac, Windows, and mobile devices
• Support laptop repairs, upgrades, imaging, and general maintenance
• Collaborate with the broader IT team to ensure smooth day‑to‑day operations
• Deliver high-quality in-person support and maintain a white-glove standard of service

Experience, Education & Certifications

• 2-5 years of technical support / IT support experience
• Apple Certified Support Professional preferred

REQUIRED

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.