Onsite IT Application Support Analyst

Socket.dev; Hoover (AL); On-site; USD 60,000 - 74,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions in Hoover, AL is seeking an Information Technology Application Support Analyst to assist end users, troubleshoot software, and maintain high-quality documentation across applications. You will respond to inquiries, monitor processes, assist with implementations, perform root cause analysis, and deploy updates while adhering to risk management and cybersecurity practices.

This is an on-site, full-time role with a typical in-office schedule three or more days a week.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Strong ability to interpret regulations and ensure compliance.
• Excellent written and verbal communication skills.

Responsibilities

• Obtains information on design and functionality to propose solutions.
• Responds to client inquiries and troubleshoots operations.
• Monitors routine and critical processes to identify problem trends.
• Assists with application implementations and configuration.
• Performs root cause analysis and provides solutions for production-related errors.
• Performs application testing in various environments.
• Deploys service releases, patches, and customizations.
• Ensures compliance with risk management and cybersecurity practices; supports process improvements.

Skills

Regulatory compliance

Tech problem communication

Written and verbal communication

Education

Bachelor's degree in a related field

Associate's degree in a related field

High School Diploma with 4 years' experience

Job description

Regions in Hoover, AL is seeking an Information Technology Application Support Analyst to assist end users, troubleshoot software, and maintain high-quality documentation across applications. You will respond to inquiries, monitor processes, assist with implementations, perform root cause analysis, and deploy updates while adhering to risk management and cybersecurity practices.

This is an on-site, full-time role with a typical in-office schedule three or more days a week.