Information Technology Application Support Analyst I

PINNACLE GROUP (Pinnacle Technical Resources); Hoover (AL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

PTO

Job summary

PTR Global is seeking an Information Technology Application Support Analyst I in Hoover, Alabama for a contract role. The position focuses on troubleshooting, technical assistance, and training users to optimize software functionality.

You will assist with implementations, perform root cause analyses, and coordinate with senior staff to ensure high-quality support and documentation across environments.

Qualifications

• Ability to communicate technical problems and solutions to non-technical users.
• Excellent written and verbal communication skills.

Responsibilities

• Obtain information on application design and functionality to propose solutions to end users.
• Respond to client inquiries concerning software operation and troubleshoot system software and operator complications.
• Monitor routine and critical processes and workflows to proactively identify problem trends.
• Assist with application implementations and configuration.
• Perform root cause analysis and provide technical solutions to production-related application errors.
• Conduct application testing in various environments.
• Deploy service releases, patches, requests, and customizations.
• Ensure work is thoroughly reviewed and checked by a senior associate.

Skills

Communication of technical problems to

Written and verbal communication

Education

Bachelor's degree or HS diploma with 4 years experience

Job description

Information Technology Application Support Analyst I IT | Software Design/Developer Hoover , Alabama Contract Aug 6, 2026

Position: Information Technology Application Support Analyst I

Location: Hoover, Alabama

Duration: Contract

Job ID: 178723

Job Overview: The Information Technology Application Support Analyst I supports software systems by providing troubleshooting, technical assistance, installation, and training to software users. This role ensures that application support documentation is maintained to the highest quality and works closely with end users to resolve technical issues and improve system functionality.

Responsibilities:

• Obtain information on application design and functionality to propose solutions to end users.
• Respond to client inquiries concerning software operation and troubleshoot system software and operator complications.
• Monitor routine and critical processes and workflows to proactively identify problem trends.
• Assist with application implementations and configuration.
• Perform root cause analysis and provide technical solutions to production-related application errors.
• Conduct application testing in various environments.
• Deploy service releases, patches, requests, and customizations.
• Ensure work is thoroughly reviewed and checked by a senior associate.

THIS JOB DESCRIPTION WAS CREATED BY AI, REVIEW BEFORE POSTING

Qualifications:

• Bachelor's degree in a related field, or a High School Diploma with four (4) years of relevant experience.

Skills and Competencies:

• Ability to communicate technical problems and solutions to non-technical users.
• Excellent written and verbal communication skills.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $XXX - $XXX

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at [phone]. To report any concerns, please email us at [e-mail]

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses.AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.